Within the USA for ALL orders.
Free exchange or return within 30 days of nonusage
Email us
anytime, anywhere
Frequently Asked Questions
Credit cards are charged at the time of order processing.
We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 8 to 12 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.
We begin processing your order as soon as it is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center, so orders may take longer than usual. Personalized items take 8 to 12 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update. Have your tracking number to hand? You can track your order's status here.
Use your order number and email address to track your shipment here: Order Lookup.
At this time, we cannot ship to multiple addresses in one order. Please place separate orders on lucadanni.com to ship to different addresses. If you need assistance, please call Customer Service at (888) 356-1538.
Orders are shipped via USPS or UPS depending on the shipping method that you choose.
USPS is not a courier company, or specialized shipping company, they are the National service in the United States, therefore, they do not have immediate delivery logistics or the same frequency as a professional company in comparison to those who are POD (Proof of Delivery) for example; DHL, Fedex, etc..
USPS stands for "United States Postal Service".
For your convenience, we offer three shipping options - FREE Standard USPS Shipping on orders $60+: 4-7 business days; $5 Standard USPS Shipping on orders under $60; Priority Shipping: 2 business days (must order by 11am EST, Mon-Fri) for $10; Express Shipping: 1 business day (must order by 11am EST, Mon-Fri) for $25.
Yes. We proudly ship worldwide! We’ve shipped cute stationery free to over 200+ countries and we love adding more to the list! Plus you get free worldwide tracked shipping on all orders over $40 See the next question for detailed shipping times.
Yes. We proudly ship worldwide! We’ve shipped cute stationery free to over 200+ countries and we love adding more to the list! Plus you get free worldwide tracked shipping on all orders over $40 See the next question for detailed shipping times.
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: soporte@anconmall.com. After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.
Customers must contact our store within 14 days of the original order date if an order arrives damaged or includes the wrong product(s). We will credit your account with a refund after our warehouse receives your non-perishable drinkware or wearables. If an error was made, if you are not happy with the coffee, or if you received a damaged product, please get in touch with us so we can make it right.
Returns are processed 5-10 business days from the receipt of your product by Ancon Mall. Please note that it may take an additional 3 days for the credit to be applied to your account because payment processing is not handled in house.
Please fill out our Return Authorization form located here: https://anconmall.com/pages/return-authorization-form and follow the return instructions.
While you shouldn’t have a problem returning your Ancon Mall product for free, this is not a service included when purchasing items on Amazon. Be sure to look for “Free Returns” next to the price of the item you are considering to buy. Click here for more information about Amazon Free Returns.
You may request returns for most items you buy from the sellers listed on anconmall.com. However, you can only return items explicitly identified as "returnable" on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the anconmall.com Returns policy to know which categories are "non-returnable" and the specific return windows for categories eligible for return. Items are returnable if you've received them in a condition that is - Physically damaged Has missing parts or accessories Defective Different from its description on the product detail page on AnconMall.com
When returning your product, here are a few things to keep in mind. Products that are received by Newegg in any of the following conditions are not eligible for return and may be rejected: Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection). Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Any product that exhibits physical damage. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue. This would not be considered a return. Any product for which you have submitted a mail-in rebate. Any product which appears tampered with, customized, or altered in any way. Any product that is returned with markings or writing made by the customer on the original box.
Some packages may be subject to import duties depending on the country of receipt. Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.
Not a this moment.
Mejorar...
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Frequently Asked Questions
We accept ALL major credit cards, PayPal, and Apple Pay. All payments are securely processed with 128-bit encryption - nice!
Ancon Mall Gift Cards do not expire. You may redeem them at any time in your anconmall account and use the balance to purchase products on anconmall.com.
Most people think Espresso Roast has the most caffeine, but brewed coffee is proven to have more. A single 2 oz. Double Espresso shot has about 80 milligrams of caffeine. Whereas an average 12 oz. brewed coffee has about 120 milligrams of caffeine. And our Blast Off Strong Roast formula provides over 1.5x more caffeine than other coffee.
Arabica Beans have a wide range in taste and smell. They are a more delicate bean produced in the tropical regions at a high elevation. They are more expensive due to the hands-on production process. Robusta Beans have a neutral to harsh taste and an oatmeal-like texture. They grow in low elevations, are heartier for rough handling, and yield higher pounds per acre.
Our products are no cheap.
Are
Frequently Asked Questions
Yes
Our products satisfies customer needs, serves its purpose and meets industry standards.
Our products are no cheap.
Are
What percentage of items sold on Amazon are made in China? Sellers based in China represented 47 percent of new sellers in January 2020 and 41 percent of new sellers in January 2019. The share has more than doubled on Amazon in the U.S. from 28 percent in 2019 to 63 percent in 2021.
We are excited for you to start your journey with us! To sign up for our e-mail program, and receive the newest offers and information on the latest collections, please fill out the form at the bottom of our website under the "Keep in Touch" section.
Most people think Espresso Roast has the most caffeine, but brewed coffee is proven to have more. A single 2 oz. Double Espresso shot has about 80 milligrams of caffeine. Whereas an average 12 oz. brewed coffee has about 120 milligrams of caffeine. And our Blast Off Strong Roast formula provides over 1.5x more caffeine than other coffee.
Arabica Beans have a wide range in taste and smell. They are a more delicate bean produced in the tropical regions at a high elevation. They are more expensive due to the hands-on production process. Robusta Beans have a neutral to harsh taste and an oatmeal-like texture. They grow in low elevations, are heartier for rough handling, and yield higher pounds per acre.
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Email address:
soporte@anconmall.com